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Dear customers, unfortunately we do not provide refunds. We are only allow you to return the product if you want to change the size to another size within 3days. The requiment before you can return the product is to make sure that the item is unwashed, unworn, and unaltered. Shipping cost for the return will be payable by the customer. Any inquiries about the return of product customers can directly email us to butikcasalwa@gmail.com.